New Review Brings DVLA Services Online

Roads Minister Stephen Hammond announced that now drivers will be able to head online to access many more DVLA (Driver and Vehicle Licensing Agency) services. The changes are the result of a large review and will also include tailoring the online services to meet the needs of individual drivers.

Roads Minister Stephen Hammond said:

“The DVLA already provides an excellent service for customers, as the review acknowledges, but we want to ensure this continues to improve.

“These changes will mean drivers will find it easier to access more services online rather than filling out paper forms or spending valuable time on the phone.

“The review found that not every customer has the same needs and the changes will reflect this – for example by providing simpler bulk transactions for key customers such as the motor trade, fleet operators and hire companies.”

On the recommendation of the review, following the changes to online services the DVLA will also become a centre of digital excellence which will provide training and guidance for other Government departments.

More details on the review and Ministerial response can be found here https://www.gov.uk/government/speeches/a-review-of-the-driver-and-vehicle-licensing-agency–2

The DfT’s previous announcement on this can be found at https://www.gov.uk/government/news/launch-of-review-into-dvla-to-deliver-better-services